This Privacy Policy describes how hartsoft.co.uk (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website at https://hartsoft.co.uk/.
1. INFORMATION WE COLLECT
1.1 Information You Provide
When you use our contact form, we collect:
• Your name
• Your email address
• Any message or information you choose to provide
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Geographic location (country/region level)
• Date and time of visit
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• To respond to your inquiries and provide customer service
• To send you information you have requested
• To improve our website and services
• To analyze website traffic and user behavior
• To detect and prevent fraud or abuse
• To comply with legal obligations
3. THIRD-PARTY SERVICES
We use the following third-party services that may collect, process, or store your information:
3.1 Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. For more information about how Google uses data, visit https://policies.google.com/technologies/partner-sites.
3.2 Google Tag Manager
We use Google Tag Manager to manage website tags and tracking codes. Google Tag Manager itself does not collect personal information but facilitates the deployment of other tracking technologies, including Google Analytics.
3.3 Mailgun
We use Mailgun to process and deliver emails sent through our contact form. When you submit the contact form, your information is transmitted to Mailgun for email delivery. Mailgun’s privacy policy can be found at https://www.mailgun.com/legal/privacy-policy/.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device. You can control cookies through your browser settings. The types of cookies we use include:
• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Used to understand how visitors interact with our website (via Google Analytics)
You may refuse cookies by adjusting your browser settings. However, this may affect the functionality of our website.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for a reasonable period to respond to your inquiry and maintain records of our communications.
6. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information
To exercise any of these rights, please contact us using the information provided in Section 11.
8. UK GDPR COMPLIANCE
As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful basis for processing your personal information includes:
• Consent: When you submit our contact form
• Legitimate Interests: For website analytics and improvements
9. INTERNATIONAL DATA TRANSFERS
Some of the third-party services we use (Google Analytics, Google Tag Manager, and Mailgun) may transfer and process your data outside the United Kingdom. These transfers are conducted in accordance with applicable data protection laws, and we ensure appropriate safeguards are in place to protect your information.
10. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.
12. CONTACT US
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Email: mike@hartsoft.co.uk
Website: https://hartsoft.co.uk
13. COMPLAINTS
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk/